Privacy Policy

DigitalDogSports ("we," "us," "our," or "Company") is committed to protecting your privacy and ensuring you have a positive experience on our platform. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website and use our services (collectively, the "Services").

Please read this Privacy Policy carefully. If you do not agree with our policies and practices, please do not use our Services. Your continued use of our Services signifies your acceptance of this Privacy Policy.

1. Information We Collect

Information You Provide Directly

• Account Registration: When you create an account, we collect your name, email address, and other profile information you choose to provide.
• Authentication Data: We collect credentials necessary for secure login, including usernames and password hashes (passwords are never stored in plain text).
• Club & Business Information: When managing club records, we collect club names, addresses, contact details, and other business-related information you input.
• Personal Contact Details: We collect phone numbers, email addresses, and other contact information you provide or associate with your account.
• Financial Records: Information related to invoices, licenses, and financial transactions conducted through our platform.

Information Collected Automatically

• Usage Data: Information about how you interact with our Services, including pages visited, features used, and time spent.
• Device Information: Device type, operating system, browser type, and IP address.
• Cookies & Tracking Technologies: We use cookies and similar tracking technologies to enhance your experience and analyze site usage.

2. How We Use Your Information

We use the information we collect for the following purposes:

• Account Management: To create and maintain your account, process authentication, and manage your profile.
• Service Delivery: To provide, operate, and improve our Services, including managing club records, processing licenses, and handling invoices.
• Communications: To send you service-related notifications, updates, and respond to your inquiries.
• Financial Transactions: To process payments, generate invoices, manage licenses, and facilitate financial documentation.
• Security & Compliance: To protect against fraud, enforce our terms of service, and comply with legal obligations.
• Analytics & Improvements: To analyze usage patterns and enhance platform functionality and user experience.

3. Data Security

We implement comprehensive security measures to protect your personal information from unauthorized access, alteration, and disclosure:

• Encryption: Sensitive data is encrypted using industry-standard protocols (SSL/TLS) during transmission and at rest.
• Secure Authentication: We use secure password hashing and multi-factor authentication options to protect your account.
• Access Controls: Only authorized personnel have access to personal information, and access is logged and monitored.
• Regular Audits: We conduct regular security audits and vulnerability assessments to maintain the integrity of our systems.
• Limited Retention: We retain personal data only as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law.

4. Third-Party Sharing & Payment Processing

PayPal Integration

We use PayPal as our third-party payment processor to securely handle financial transactions. When you process a payment:

• Direct Processing: Your payment information is transmitted directly to PayPal's secure servers.
• No Credit Card Storage: We do not store, process, or retain credit card details on our servers. PayPal handles all payment processing and maintains PCI-DSS compliance.
• Transaction Records: We retain only transaction confirmation numbers and payment status for billing and record-keeping purposes.

PayPal's privacy practices are governed by their own Privacy Policy. We encourage you to review PayPal's terms at https://www.paypal.com/privacy.

Other Third-Party Sharing

We may share information with third parties only in the following circumstances:

• Service Providers: Vendors who assist us in operating our platform, analyzing data, or providing customer support (all bound by confidentiality agreements).
• Legal Compliance: When required by law, court order, or regulatory authority.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business.
• With Your Consent: When you explicitly authorize us to share information with specific third parties.

We do not sell or rent your personal information to third parties for marketing purposes.

5. Your Privacy Rights & Data Controls

Depending on your location, you may have the following rights regarding your personal information:

Access Your Data

You have the right to access the personal information we hold about you. You can view and download your profile data and records directly through your account dashboard.

Update or Correct Your Data

You can update or correct your account information at any time through your account settings. If you need assistance, please contact us at info@digitaldogsports.ca.

Delete Your Data

You may request the deletion of your account and associated personal data by contacting us. Please note that:

• We may retain certain information for legal compliance, fraud prevention, or legitimate business purposes.
• Financial records may be retained for accounting and audit purposes as required by law.
• Account deletion is permanent and cannot be reversed.

Opt-Out of Communications

You can opt out of promotional emails and communications at any time by contacting us directly.

Data Portability

You have the right to request a portable copy of your data in a commonly used format. Please contact us to submit this request.

6. Cookies & Tracking Technologies

Our Services use cookies and similar tracking technologies to:

• Maintain your session and remember your preferences
• Analyze platform usage and performance
• Enhance security and prevent fraud

You can control cookies through your browser settings. Disabling cookies may affect some features of our Services.

7. Children's Privacy

Our Services are not directed to individuals under the age of 13, and we do not knowingly collect personal information from children. If we become aware that we have collected information from a child under 13, we will delete such information immediately.

8. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

9. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or other factors. The "Last Updated" date at the top of this page indicates the most recent revision. Your continued use of our Services after any modifications signifies your acceptance of the updated Privacy Policy.